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Fleet Cliff Runner

Enabling a Responsive and Fleet Government

Since our inception in 1984, Bay Consulting Group has helped all levels of government and many not-for-profit agencies, boards and commissions implement major improvements in service delivery and operations. Today, we are assisting public sector organizations to successfully tackle and overcome unprecedented financial challenges while meeting the complex and growing needs of diverse populations by providing more responsive and efficient services with limited resources.

Here are some examples where we have helped our public sector clients create significant service and productivity improvements in complex environments involving multiple stakeholders including taxpayers, businesses and individuals who rely on government services, and external and internal regulators:

Ministry of Government Services

  • Developed and implemented a Business Community Client Feedback system for ServiceOntario to better connect with business, understand their needs and improve the G2B services to meet them
  • Developed a new tiered service delivery strategy for ServiceOntario by channel (mail, over-the-counter, call centres, internet)
  • Enhanced, more efficient customer services for the Archives of Ontario through business process redesign and improved use of technology
  • Assessed readiness of services, processes, operations, facilities, IT supports and staff for a “single counter” merged services for ServiceOntario

Ministry of Environment

  • Improved customer service and cost effectiveness of business processes for ministry-wide financial planning, budgeting, management  and reporting; procurement and transfer payments; IT project and day-to-day spending; and management of the Ministry’s facilities, assets and fleet

Ministry of Training, Colleges and Universities 

  • Enable the implementation of a major business transformation by developing enterprise-wide business process improvements and facilitating knowledge transfer
  • Developed process improvements and technology enhancements to streamline operations, make the best use of existing technology and improve customer services for Ontario’s apprenticeship program
  • Identified short-term service and process improvements to relieve a major provincial backlog of applications to Ontario’s Second Career training program

Ministries of Government Services and Community and Social Services

  • Developed new pricing, processes, organization, staffing and technology requirements and identified accountabilities for services and operations to enable new adoption disclosure legislation 

In our Experience and Case Studies sections there are many examples where our special skills, inclusive capacity-building approaches and knowledge of the complex public sector environment have enabled our clients to achieve their goals and meet their stakeholder needs.