Our Partner Drew Huffman talks about David:“I have worked with Dave for more than 20 years, which is plenty of time to understand just how good he is with and for our clients. He sees the big picture, dissects it into components, and finds gaps and opportunities. Then, he adds in better ways of conducting business, drawing from best and new practices, and innovates significantly to build stronger delivery systems that leap-frog over competitors so our clients become or reassert their place as the leaders in their field. Dave is an IT Solutionist, from strategy to concept to architecture to implementation oversight.
“For the last decade, I have seen Dave apply these skills to improve the interface between our clients and their customers. He simplified the call centre experience for all customers of Rogers Communications (mobile, TV, Internet) by consolidating many different information systems into a single reference system with new customer centric automated tools. He modernized the interface between case managers and service providers for WorkSafe BC and Workplace Safety and Insurance Board in Ontario by automating the referral, clinical reporting and invoicing/payments processes for care services delivered by external health care providers and suppliers.
“The results are always startling – internal users get faster turnaround with simplified processes; external users get a best in class experience as part of more timely and accurate business transactions, information exchange and communications; and hundreds of millions of dollars are saved through these innovative approaches to business-driven IT solutions.
“When Dave isn’t working he is a man of family values, taking his sons and their families (there are now three grandchildren) to the cottage or the ski slopes. He is our internal wine consultant; stretching our appreciation of the grape (and making us pay for it). He is also an avid Audi owner and driver, with a long history of commitment to that brand. Dave volunteers with not-for-profit organizations such as UNICEF and the University of Pennsylvania.
“Dave has an MBA from the Wharton School, a B.Comm from the University of Toronto and the CMC and CCP designations. Before BCG, Dave worked with PricewaterhouseCoopers, Touche Ross in New York City, Gulf Canada Products Company and others.”
EDUCATIONB. Comm. (University of Toronto)
Master of Business Admisistration (The Wharton School)
Certified Computing Professional (CCP)
Certified Management Consultant (CMC)